Center of Excellence

Tata BSS Center of Excellence is an internal delivery excellence framework of each vertical/horizontal which serves, as a model of excellence, for enabling strengthening delivery & service quality of its units and recognition of its higher performing units. The Centers of Excellence track best practices across engagements and delivery Centers around the nation.

“COE - Delivery excellence Framework will have internally set benchmarks and 5 levels of maturity covering following six key operational delivery aspects”