Government agencies have seen an increased need for improving and developing their information technology landscapes. This is seen as a step to increase connectivity to the masses, simplify management of state or local resources and facilitate transparency.
Business values for government engagements
- Transformation of government service models from location centric to centralized helplines
- Technology platforms to achieve government objectives of reaching out to a wider section of society
Government bodies are hence looking at
- Consolidation
- Virtualization
- Shared services
- Use of non-proprietary solutions
- Cost-cutting actions to achieve this
Tata BSS Advantages
We help government bodies by
- Providing connectivity across branch offices, customers and public
- Improving efficiency and responsiveness
- Digitization of data in order to have smooth operations
- Real time information availability allowing better governance
- Reaching people across the length and breadth of the state or any particular location
Service offerings
- Tata BSS delivers wide-ranging BPO services to various government organisations in the public sector
- Passport application processing
- Payments processing
- Revenue services
- ICT services
- HR and employee payments
- Commercial procurement solutions
- Public healthcare services
- Policing services
- Benefits disbursement
- Tata BSS has the expertise, experience, methodology and technology to reduce the complexity of your financial operations and help you transform into a more scalable, agile and efficient enterprise. Tata BSS is an ideal partner for public sector organizations looking to enhance constituent experience and make smart, strategic investments. With Tata BSS handling business processes, government clients can focus on their missions and their constituents.
