Health, Travel & Hospitality
The travel, tourism and leisure sector is one of the world’s largest service industries. Tata BSS understands that companies within this industry operate with numerous international business units managing separate P&L responsibilities.
Challenges
- Rapidly rising costs
- Changing corporate travel policiess
- Increasingly demanding web-savvy customers
- Severe economic pressures
- Increased usage of social media
- Attracting & retaining talent
Key differentiators
- Simplicity and reliability
- Deep domain expertise
- Multi-lingual capabilities including vernacular Indian languages
- Multi-channel experience including social media monitoring
- Strong focus on operational excellence
Service offerings
- We develop, implement, integrate and maintain solutions which includes
- Loyalty program management
- Revenue management
- Customer service
- Hotel database maintenance
- Finance and accounting outsourcing
- Human resources outsourcing
- Knowledge process outsourcing
- Quality assurance outsourcing
- We deliver a truly differentiated customer experience by making use of smart technology to the customers across the value chain and at service-delivery touch points, including those managed by channel partners.
