Milestones in our journey

towards excellence

Over a period of 11 years,
Tata BSS has expanded its footprint,
enhanced capabilities and emerged as
a trusted customer experience company.

Key Highlights

2016

Collaborated with Ministry of Tourism to launch 24X7 toll-free Infoline in 12 languages to help tourists in India

2015

Spread our wings on the global Customer Lifecycle Management sphere with a branch office in Florida, USA
Strengthened rural footprints in India by inaugurating BPO Centre in Kakinada & Contact Centre in Solan
Merged with E-Nxt Financials Ltd. to strengthen BFSI BPO service offerings with feet-on-street presence in 400+ locations

2014

8th rural delivery center opened in Chhindwara, Madhya Pradesh
Achieved landmark of over 1 million customer connects everyday
Delivering services in 25 indian languages apart from English, German, French and Spanish

2013

BPO innovation awards from CMO Asia
Best employer brand award from CMO Asia
CSR practices award from CMO Asia

2012

New centre opened at devi IT park, Pune
Multi-level technical support

2011

Various clients acquired across retail and automobile

2010

New centres opened at Noida, Bellary, Kolkata, Shrirampur, Guwahati & second center at Jamshedpur
3 new clients acquired

2009

New centres opened at Kukatpally (Hyderabad), Munnar (Kerala), Khopoli (Maharashtra) & Jamshedpur
4 new clients acquired

2008

Mithapur centre came into existence

2007

Ethakota centre came into existence

2006

1st international client

2004

Inception of Tata BSS
Acquired first client
Tata BSS ventured its new centre in Kalyaninagar, Pune

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