At TBSS, our endeavour must be to achieve consistently high service standards. This is more than just another  goal  - it is indispensable to our well being. We must strive to exceed expectations and create extraordinary values for our clients, at the most competitive price possible.

To the end, we must build competencies, and commit to train our staff relentlessly.

In addition, we must achieve this by:

• Driving excellence in our recruitment, training and staff engagement.
• Ensuring that our policies and procedures guide our actions.
• Toiling to achieve new price performance points without compromising in any of the above areas.
• Being helpful and considerate towards all our colleagues.

We are certified to ISO 9001:2000, ISO 27001:2000 and are in the process of achieving PCMM Level 3 certification reinforcing our commitment to delivery excellence. These standards enable us to create processes that consistently deliver desired outcomes. We have installed multiple metrics to each of the processes to measure their effectiveness. A team of well trained quality professionals constantly monitor and enhance the delivery capabilities of these processes at departmental and functional levels. The performance gaps are plugged and the ineffeciences are uprooted. These process enhancements are in line with PDCA or Six Sigma. At TBSS we not only focus on implementing established procedures for obtaining Process & Transaction Quality but it's the way we do business.

We have worked with clients in various domains and acquired expertise on Transaction quality with state of the art call loggers & screen capture devices. We customize our quality offerings in accordance with client specified parameters encircling areas like end user experience & legal requirements. These are translated to transaction monitoring sheets. There are internal calibrations done over different scenarios to ensure quality and consistent understanding across associates, trainers, quality team and operational staff. Other endeavors include improving quality through periodic client satisfaction surveys.